Consumer
Consumer Information
It is perfectly safe to purchase products from DSA Bulgaria's member companies: the DSA membership guarantees the lawful and trustworthy operation of a trader.
In order to enhance consumer trust, DSA members observe the following guidelines:
Identification and Demonstration
From the beginning of the contact with a consumer, direct sellers shall identify themselves and their company and explain the purpose of their solicitation. In party selling, direct sellers shall make clear the purpose of the occasion to the host and the participants. Prior to the conclusion of the sale, direct sellers shall provide an explanation and/or a demonstration of the product.
Respect of Privacy
Personal, telephone or electronic contact shall be made in a reasonable manner and during reasonable hours to avoid intrusiveness. A direct seller shall discontinue a demonstration or sales presentation upon the request of the consumer.
Companies and Direct Sellers shall take appropriate steps to ensure the protection of all private information provided by actual or prospective customers.
Information requirements
The information given to the consumer shall be provided in a clear and comprehensible manner with due regard to the principles of good faith in commercial transactions.
Companies and direct sellers shall not refer to any testimonial or endorsement which is not authorized, not true, obsolete or otherwise no longer applicable, not related to their offer or used in any way likely to mislead the consumer
Guarantee and After-Sales Service
Terms of a guarantee or a warranty, details and limitation of after-sales service, the name and address of the guarantor, the duration of the guarantee and the remedial action open to the purchaser shall be clearly set out in the order form or other accompanying literature or provided with the product. This is an obligation of each member company.
Complaint handling
In the event that you have a complaint against a member of the DSA Bulgaria and if the dispute cannot be solved directly with the trader, consumers can turn to the Association. Proceedings of complaints are free of charge and do not preclude other consumer redress mechanisms.
In your letter of complaint, please indicate:
- The date and details of the incident
- The parties involved
- Efforts you have made to resolve the matter
- List the amount and cost of product, if relevant, include invoices or other supporting documents
- Any responses the other party has made to resolve the matter
- The current status of the complaint
- How you would like to see the complaint resolved or remedied
Contact details of the Bulgarian DSA's Code Administration:
e-mail: bdsa@bdsa-bg.com